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Your Microsoft account is what's called a single sign-on account, meaning that this single account can be used to log on (sign in) to a number of different services by Microsoft and partner websites.
When you reset your Microsoft account password, you change
the password used for all of the sites and services you use your Microsoft
account for.
Microsoft accounts are commonly used to sign on to Windows
10 and Windows 8 computers, the Windows Store, Windows Phone devices, Xbox
video game systems, Outlook.com (formerly Hotmail.com), Skype, Office 365,
OneDrive (formerly Skydrive), and more.
How to Reset Your Microsoft Account Password?
Resetting your Microsoft account password is very easy and
should only take 10 to 15 minutes in most cases.
Figure out what email address you're using for your
Microsoft account, and that it's the correct account for the device or account
you need the password reset for.
This might seem like a strange or obvious first step, but
with automatic logons, the high occurrence of multiple Microsoft accounts, and
the several email addresses most of us have, it's important to make sure that
you're resetting the password to the right Microsoft account.
So, for example, if you've forgotten your Windows 10 or
Windows 8 password but aren't completely sure what email you're using to log in
with, turn on your computer and take note of it on the login screen. If you
need to reset the Microsoft account you use to log in to Skype (or Outlook.com,
etc.), visit the Microsoft Account Sign In page from your usual browser and see
if your account email address is pre-filled for you. It probably will be.
·
Open the Microsoft Account Password Reset page
from any browser on any computer or device, even your smartphone.
·
Choose I forgot my password from the short list
of options and then tap or click Next.
·
In the first field, enter the email address you
use as your Microsoft account.
·
If you know a phone number that might be
associated with your Microsoft account, you can enter that instead of your
email address. Your Skype username is acceptable here, too.
·
In the other field, for security purposes, enter
the text you see and then click or tap the Next button.
·
On the next screen, choose one of the email
options (continue with Step 7), one of the text options (continue with Step 8),
or the Use an app option (continue with Step 9).
·
If none of the email or phone number options are
valid anymore, and you don't already have an authentication app configured for
your Microsoft account, choose the I don't have any of these option (Continue
with Step 10).
·
If you choose one of the email options, you'll
be asked to enter the full email address for verification.
·
Click or touch Send code and then check your
email account and look for a message from Microsoft account team.
·
Enter the code in that email in the Enter the
code text box, then tap or click Next. Continue with Step 11.
·
If you choose one of the text options, you'll be
asked to enter the last 4 digits of the phone number for verification.
·
Tap or click Send code and then wait for the
text to arrive on your phone.
·
Enter the code from that text in the Enter the
code text box and then press or click the Next button. Continue with Step 11.
·
If you choose the Use an app option, tap or
click Next to bring up the Verify your identity screen.
·
Open the authentication app that you've
configured to work with your Microsoft account and enter the code displayed in
the Enter the code text box, then tap or click Next. Continue with Step 11.
·
If you choose I don't have any of these, tap or
click Next to bring up the Recover your account screen.
·
Under the Where should we contact you? section,
enter a valid email address where you can be contacted in regards to the reset
procedure, and then click Next. Be sure to type an email address that's different
than the one you don't have access to! Feel free to use a friend's address if
you don't have another one to enter.
·
Check that email account for a message from
Microsoft that includes a code you need to enter in on the Recover your account
screen. Type the code there and then press Verify.
·
On the following few screens, enter everything
you can about yourself and your account that might help Microsoft identify you.
Some things include name, birth date, location information, previously used
passwords, Microsoft products you've used your account with (like Skype or
Xbox), email addresses you've contacted, etc.
·
On the Your information has been submitted page,
touch or click OK. Depending on the information provided, you might be
contacted by Microsoft (at the email address you provided during this reset
procedure) immediately via email or up to 24 hours later if someone has to
manually look at your provided information. Once you do get an email from
Microsoft account team, follow whatever steps they provide, then continue with
Step 11.
·
In the New password field, and again in the
Reenter password field, enter the new password you'd like to use for your
Microsoft account.
·
Click or touch Next. Assuming all was
successful, you should see the Your account has been recovered screen.
·
Tap or click Next again to exit.
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